Legal

Terms of service

Last updated 21 October 2026

These terms apply when you use chloeautomotive.com.ng or any service from Chloe Automotive Concierge Service ("Chloe Automotive", "we", "us"), a business registered with the Corporate Affairs Commission (RC 9028186) at 115 Iju Road, opposite GTB, Agege, Lagos. By asking us to do work for you or placing an order, you agree to them.

1. Papers and plates

We handle vehicle registration, change of ownership, Nigerian-used registration, papers renewal and driver's licences on your behalf, working with the Vehicle Inspection Office and other relevant authorities.

• Prices. The prices on our website are all-in for the service described. We confirm your exact price on WhatsApp before you pay anything.
• Payment. You pay the processing cost upfront. You pay our fee after you've received and checked your papers.
• Roadworthiness inspection. Roadworthiness requires your car to be inspected at a VIO inspection centre. You receive a referral notice valid for 30 days. You must bring your car for the inspection within that time; we book the slot, remind you and meet you there. If your car fails, VIO will list what needs fixing; repairs are your responsibility, and we rebook your slot once they're done.
• Driver's licences. We book everything. You attend one short photo appointment.
• Insurance. Registration packages include third-party insurance, as required by law. Comprehensive cover is not included unless we agree it separately in writing.
• Timings. Tokunbo registration usually takes about 24–48 hours, and change of ownership or Nigerian-used registration about 14–21 days. These are estimates: some steps depend on government offices and are outside our control. We update you daily on WhatsApp.
• Our promise. If any document we deliver fails verification on the official records, we redo it free. This doesn't apply where the problem comes from information or documents you gave us that were wrong, incomplete or not genuine.
• Your documents. You must give us accurate information and genuine documents. We may decline or stop a job if documents appear to be forged or a vehicle's ownership is in dispute.

2. The Papers Plan

The Papers Plan costs ₦45,000 a year for a private vehicle or ₦60,000 a year for a commercial vehicle, per vehicle. For the year you're covered, we renew your papers before they expire, remind you ahead of time, check papers free when you buy or sell a car, and take ₦5,000 off any driver's licence renewal. Government and processing costs for renewals are confirmed with you before each renewal.

3. Chloe Listings (cars for sale)

• Cars listed with us are sold by their dealers or sellers. You pay the seller directly for the car.
• Every listed car comes with registration and papers completed. Prices are on request until confirmed with the dealer, and availability can change at any time.
• Please view a car in person before you buy it. Photos and descriptions on our site are a guide, not a guarantee of condition.

4. Car hire

Hire cars are provided by our vetted partners. The hire partner's own rental terms, including deposits, insurance and fuel, apply and will be shared with you before you book.

5. Accessories store

Orders from our accessories store are confirmed on WhatsApp. We'll confirm stock, the delivery fee and payment details before you pay. Prices may change, and any first-order discount applies once per customer.

6. Pre-purchase check

Our pre-purchase check is not yet available. Joining the waitlist only means we'll message you when it opens; it isn't a booking.

7. Our responsibility

We carry out our services with reasonable care and skill. We're not responsible for delays or decisions by government agencies, insurers, dealers or other third parties, or for losses caused by information or documents you gave us. Nothing in these terms limits any rights you have under Nigerian consumer protection law.

8. Website

We work to keep the information on our website accurate and up to date, but prices, timings and listings can change. The price and timeline we confirm with you on WhatsApp is the one that applies to your job.

9. Privacy

How we handle your personal information is explained in our privacy policy.

10. Governing law

These terms are governed by the laws of the Federal Republic of Nigeria. Any dispute will be handled by the courts of Lagos State, after we've first tried to resolve it with you directly.

11. Contact

Questions about these terms? Email chloeautosnaccessories@gmail.com or message us on WhatsApp at +234 724 069 8178, Mon–Sat, 8am–6pm.