Legal
Privacy policy
Last updated 21 October 2026
This policy explains what personal information Chloe Automotive Concierge Service ("Chloe Automotive", "we", "us") collects when you use chloeautomotive.com.ng, message us or use our services, why we collect it, and the choices you have. We follow the Nigeria Data Protection Act 2023.
Who we are
Chloe Automotive Concierge Service, a business registered with the Corporate Affairs Commission (RC 9028186), at 115 Iju Road, opposite GTB, Agege, Lagos. You can reach us at chloeautosnaccessories@gmail.com or on WhatsApp at +234 724 069 8178.
What we collect
Information you give us
- Contact form: your name, WhatsApp number, the service you need, whether your car is Tokunbo or Nigerian-used, whether it's private or commercial, and anything else you write.
- WhatsApp messages: your messages and the photos or documents you send, such as vehicle papers, proof of ownership and identification needed to register a car, change ownership, renew papers or get a driver's licence.
- Accessories store orders: the name, phone number, delivery state, area and address, car details, delivery time and notes you enter at checkout. These are sent to us as a WhatsApp message when you place the order.
Information collected automatically
- Meta Pixel: our site uses the Meta (Facebook) Pixel to measure our advertising. It records the pages you view and actions such as tapping a WhatsApp button, sending the contact form or adding an item to your bag, along with technical details such as your browser and device. Meta may use cookies to do this.
- Our own visit statistics: to understand how the site is used, we record visits to our website, including our accessories store, and actions such as viewing a product, searching, adding to your bag and sending an order. Each record holds a random visitor ID stored in your browser, the page, the product, the website or campaign you came from, your device type, browser and an approximate country based on your device's time zone. We don't store your name, phone number or IP address with these records. They are kept with Supabase, our database provider.
- Campaign tags: if you arrive from one of our ads, the campaign tags in the link (utm parameters) are kept for your visit and included with any form you send, so we know which ad brought you.
- Hosting logs: our hosting provider records standard server logs, such as IP address, browser and the pages requested, to keep the site running and secure.
- On your device: the store keeps your bag, saved items, your car and any first-order discount in your browser's storage so they're there when you come back. This stays on your device and is not sent to us until you place an order.
How we use your information
- To reply to you and give you a price.
- To provide the service you ask for, including processing your documents with the Vehicle Inspection Office and other relevant authorities, and arranging the third-party insurance included in registration packages.
- To process and deliver accessories orders.
- To remind you before your papers are due for renewal, if you're a client or on the Papers Plan.
- To measure and improve our advertising and website.
- To meet our legal obligations.
Who we share it with
We don't sell your personal information. We share it only when needed to do what you asked, or when the law requires it:
- Government agencies and their processing agents, such as the Vehicle Inspection Office, to register vehicles, transfer ownership, renew papers and process driver's licences.
- Insurers, to issue third-party insurance.
- Dealers or sellers, when you ask about a car listed with us.
- Hire partners, when you book a hire car.
- Service providers that run parts of our website: Formspree (contact form delivery), Meta Platforms (the Pixel and WhatsApp), Vercel (hosting), Supabase (our store database and visit statistics) and Google (the map on our contact page).
How long we keep it
We keep your information for as long as we need it to provide our services, keep records of the work we did for you, and meet legal and tax requirements. After that we delete it or keep it in a form that no longer identifies you.
Your rights
Under the Nigeria Data Protection Act 2023 you can ask us to:
- tell you what personal information we hold about you and give you a copy;
- correct information that's wrong;
- delete your information, where we don't need to keep it by law;
- stop using your information for marketing or advertising measurement;
- withdraw any consent you've given.
Message us on WhatsApp or email us to make a request. If you're not happy with how we handle your information, you can complain to the Nigeria Data Protection Commission.
Cookies and advertising choices
You can block or delete cookies in your browser settings, and manage how Meta uses your activity for ads in your Facebook or Instagram ad settings. The site works without cookies, though we may not be able to measure which ad you came from.
Security
We limit who can see your documents to the people handling your job, and we use secure, reputable service providers. No method of sending or storing information is completely secure, so please only send documents to us through our official WhatsApp number or email.
Children
Our services are for adults. We don't knowingly collect information from anyone under 18.
Changes to this policy
If we change this policy, we'll update the date at the top of this page.
Contact
Questions about your privacy? Email chloeautosnaccessories@gmail.com or message us on WhatsApp at +234 724 069 8178, Mon–Sat, 8am–6pm.